HOLANGCOURS: legal information
How HOLANGCOURS collects, uses, keeps, protects and shares the personal data of visitors, prospects, customers, learners and users of its digital services.
Last updated: 4 October 2026.
The data controller is Jimmy FELIX EI, sole trader, trading under the business name EUDUC.
HOLANGCOURS is a brand operated by Jimmy FELIX EI. Both names designate the same legal entity.
EUDUC has not appointed a data protection officer. Requests concerning personal data may be sent directly to the address above.
This policy covers processing carried out when you:
Where access is provided by an educational institution, a company or another organisation operating its own training space, that organisation is the controller for the operations it decides, and HOLANGCOURS acts as its processor. In that case, further information is provided by the organisation concerned or when the access is created.
Identification and contact data: surname and first name, e-mail address, postal or billing address, telephone number where necessary, country of residence, language of communication, internal account identifier.
Authentication data: the e-mail address used as the identifier, a password kept solely as a secure hash, connection information, session or reset tokens, security events associated with the account. HOLANGCOURS does not keep passwords in clear text.
Order data: the courses ordered, the order number, the date and amount of the transaction, any discounts used, the payment status, billing information, the currency and country of payment, refund or withdrawal requests, technical references provided by the payment provider.
Full bank card data is not recorded on HOLANGCOURS systems. It is collected and processed directly by the secure payment provider. Depending on the means of payment used, HOLANGCOURS may receive limited information such as the payment status, the type of payment method, the last digits of the card, the issuing country or a transaction reference.
Learning data: the courses followed, dates and times of access, progress through the lessons, resources viewed or downloaded, answers given in exercises, dictations and questionnaires, results, scores and attempts, the time spent on certain activities, work submitted and its corrections, documents placed in the vault, sessions booked and attended, certificates issued, exchanges with support or a teacher.
This data serves in particular to supply the course purchased, record progress, correct assessments and, where provided for, issue a certificate.
Learner card photograph: when you request a card, the photograph you provide is processed solely to produce it and to allow a teacher to identify you. It is not used for any other purpose and feeds no recognition system.
Technical and security data: IP address, date and time of connection, device type, operating system, browser and version, pages or features viewed, technical identifiers, error logs, security events, data about connection attempts. This data is used to ensure operation, security, maintenance and the prevention of fraudulent use.
Communication data: your contact details, the subject and content of your request, any attachments provided, the history of exchanges, the information needed to handle the request. You are asked not to send sensitive data or unnecessary documents.
Marketing communication data: your e-mail address, your name where provided, your language, the date and proof of your consent, your communication preferences, information about your subscription or unsubscription.
Data is mainly collected:
Where data is not obtained directly from you, HOLANGCOURS provides the information required by the rules within the applicable time limits.
| Purpose | Legal basis |
|---|---|
| Creating and managing the account | Performance of the contract or pre-contractual steps |
| Supplying courses and digital services | Performance of the contract |
| Recording progress and results | Performance of the contract |
| Running assessments and issuing certificates | Performance of the contract |
| Public verification of a certificate by its code | Legitimate interest in safeguarding the value of the document issued |
| Producing and delivering the learner card | Performance of the contract |
| Arranging sessions and correcting work | Performance of the contract |
| Handling orders, payments and refunds | Performance of the contract |
| Issuing and keeping invoices and credit notes | Legal obligation |
| Handling withdrawal requests | Legal obligation and performance of the contract |
| Support and handling complaints | Performance of the contract and legitimate interest in following up the service |
| Securing accounts and preventing fraud | Legitimate interest in protecting the service, its users and its rights |
| Keeping contractual evidence | Legal obligation and legitimate interest in establishing or defending rights |
| Sending an information communication | Consent |
| Audience measurement subject to consent | Consent |
| Audience measurement strictly exempt from consent | Legitimate interest, subject to the conditions set by the CNIL |
| Meeting tax, accounting and administrative obligations | Legal obligation |
| Handling GDPR rights requests | Legal obligation |
Where processing is based on consent, that consent may be withdrawn at any time, without affecting the lawfulness of operations carried out before the withdrawal.
Where processing is based on legitimate interest, HOLANGCOURS ensures that this interest does not disproportionately affect the rights and freedoms of the persons concerned.
Fields marked as mandatory are necessary to create the account, process the order, supply the service or comply with a legal obligation.
Not providing that data may prevent HOLANGCOURS from creating the account, processing the payment, opening access to the course, issuing an invoice or answering the request.
Other information is optional. Its absence does not prevent use of the essential features, except where it is necessary for a service expressly requested, in particular the photograph needed to produce a learner card.
Data is accessible, within the limits of their duties, to Jimmy FELIX and, where applicable, to teachers and duly authorised persons acting for HOLANGCOURS.
It may also be disclosed to the following categories of recipients:
Data is neither sold nor rented to third parties.
| Provider | Function | Main location |
|---|---|---|
| Hostinger International Limited | Hosting and technical infrastructure | Cyprus, European Union |
| Stripe Payments Europe, Ltd. | Card payment, transaction authentication and fraud prevention | Ireland, European Union (any transfers outside the Union are safeguarded, see article 8) |
Where an organisation operates its own training space using the HOLANGCOURS software, its learners' data is partitioned: it is not accessible to other organisations. HOLANGCOURS accesses it for hosting, troubleshooting and security, within the limits of what is necessary.
Some providers may also process certain data under their own responsibility in order to meet their legal obligations, secure payments or prevent fraud. Their own privacy policies apply to that processing.
HOLANGCOURS favours, where reasonably possible, providers located in the European Economic Area.
Some providers or sub-processors may nevertheless process data from countries outside the European Economic Area.
In that case, transfers are framed by one of the mechanisms provided for by the GDPR, in particular:
Additional technical, contractual or organisational measures may be applied where necessary.
For more information on the safeguards used for a particular transfer, you may write to infos@euduc.com. Some information may be redacted where its disclosure would harm confidentiality, security or the rights of third parties.
HOLANGCOURS keeps data only for as long as is necessary for the purpose pursued, then deletes it or places it in intermediate archiving where retention remains necessary to meet a legal obligation or defend its rights.
| Category | Retention period or criterion |
|---|---|
| Active account | For as long as the account is used |
| Inactive account | Up to three years after the last significant activity, unless an obligation justifies longer retention |
| Ordinary contractual data | For the contractual relationship, then up to five years in intermediate archiving |
| Electronic contract of 120 € or more | Ten years from the supply of the service |
| Invoices, credit notes and accounting records | Ten years from the close of the financial year concerned |
| Learning progress and results | For the access period, then up to five years where necessary to evidence the service or verify a certificate |
| Data needed to verify a certificate | For the period announced when it was issued |
| Learner card photograph | For the card's validity period, then deleted |
| Submitted work and corrections | For the access period, then up to one year |
| Support requests | Up to three years after the request is closed, or five years where of contractual or litigation interest |
| Complaints and disputes | For the duration of handling, then for the applicable limitation periods |
| Prospects and information communications | Until consent is withdrawn or, at the latest, three years after the last active contact |
| Proof of consent | For the period the data is used, then for the period needed as evidence |
| Technical and security logs | In principle twelve months, unless an incident justifies longer retention |
| Cookie choices | In principle six months before asking again |
At the end of these periods, the data is deleted, anonymised or archived with restricted access.
HOLANGCOURS implements technical and organisational measures appropriate to the risks in order to protect data against destruction, loss, alteration, disclosure or unauthorised access.
These measures include in particular:
No computer system can guarantee absolute security. In the event of a data breach presenting a risk to individuals, HOLANGCOURS makes the required notifications to the CNIL and, where the rules so require, to the persons concerned.
The site may use:
Strictly necessary cookies do not require consent where they are essential to the service expressly requested by the user.
Non-essential cookies are placed only after obtaining free, specific, informed and unambiguous consent, except where they meet the conditions for a legal exemption.
Refusing is as simple as accepting: the banner presents both choices with the same degree of simplicity. You can change your choices at any time using the "Manage cookies" button at the foot of every page.
Subscribing to an information communication is optional and based on the consent of the person concerned.
Every electronic marketing communication contains a simple, free way to unsubscribe.
Withdrawing consent does not prevent HOLANGCOURS from sending the communications strictly necessary to perform the contract, in particular order confirmations, invoices, security information, session reminders or messages about access to a course.
Orders must be placed by an adult with the necessary legal capacity.
Where a minor follows a course purchased or authorised by their legal representative, HOLANGCOURS limits collection to the data needed to supply the service.
HOLANGCOURS does not knowingly seek to collect personal data of children without the required authorisation. The legal representative may contact HOLANGCOURS to request access, rectification or, where the conditions are met, erasure of the minor's data.
A minor's photograph intended for a learner card is processed only with the authorisation of their legal representative.
HOLANGCOURS does not ask users to provide data revealing, in particular, their racial or ethnic origin, political opinions, religious beliefs, trade union membership, health, sex life or sexual orientation.
You are asked not to include such information in forms, exercises, written work, uploaded documents or messages, unless there is a clearly identified and framed need.
Learning a language often leads people to write about themselves. Learning work is treated as such and is not used for anything beyond correction and follow-up of the course.
HOLANGCOURS does not take decisions based solely on automated processing producing legal effects or similarly significantly affecting users.
The placement test and automated questionnaire scores may determine a recommended level, success in an internal assessment or the issue of a HOLANGCOURS certificate. They produce no legal effect and do not amount to a decision on admission, employment or the award of a recognised diploma. A level suggested by the test can always be discussed with a teacher.
Payment providers and banks may use their own automated fraud prevention systems. If a payment is refused, the customer may contact their payment institution or HOLANGCOURS for further information.
The site may offer conversational assistance intended to answer common questions about courses, levels and how the service works.
The messages you send there are processed to provide the answer, improve the quality of the assistance and detect abuse. You are asked not to enter sensitive data, passwords or bank details.
This assistance does not replace speaking to a person. You can write to infos@euduc.com at any time.
Under the conditions laid down by the rules, you have:
These rights are not absolute. Some data may be kept despite an erasure request where a legal obligation, or the establishment, exercise or defence of legal claims, requires it. This is the case in particular for invoices and for the elements allowing the authenticity of a certificate already issued to be verified.
You have an absolute right to object to the use of your data for marketing purposes.
To exercise a right, you may write to infos@euduc.com, or by post to:
HOLANGCOURS, Jimmy FELIX EI
142 rue de Rivoli
75001 Paris, France
The request should state the right being exercised and allow the account or data concerned to be identified.
Proof of identity is requested only where there is reasonable doubt about the identity of the person making the request. Only the information strictly necessary for that check will be sought.
HOLANGCOURS replies as soon as possible and, in principle, within one month. That period may be extended by two months where the request is complex or where there are many requests. The person is then informed within the initial one-month period.
Exercising rights is free of charge, except for manifestly unfounded or excessive requests under the conditions laid down by the GDPR.
If, after contacting HOLANGCOURS, you consider that your rights are not being respected, you may lodge a complaint with:
Commission nationale de l'informatique et des libertés (CNIL)
3 place de Fontenoy
TSA 80715
75334 Paris Cedex 07
France
Website: www.cnil.fr
If you reside in another country of the European Economic Area, you may also contact the competent data protection authority of your place of residence.
HOLANGCOURS may amend this policy to take account of legal, regulatory, technical or organisational developments. The date of the last update appears at the top of the page.
Where a change substantially affects the way data is used, HOLANGCOURS informs the persons concerned by an appropriate means before it takes effect, where the rules so require.
For any question about this policy or about the processing of personal data: infos@euduc.com.
